My client:

 

*Our Client is the world's biggest provider for CRM and Contact Center services with offices in all continents.

*In the Benelux the company is active since 1993 and grown into a key player within its branch.

*With offices located in Zoetermeer, Tilburg, Roermond, Maastricht and Bruxelles, and over 2100 employees, our Client is operating for a great number of prominent brands in various markets.

 

 

Daily duties:

 

*You will be working on a major project.

*After a 4 week training period in a broad range of applications you become the first point of contact with their end-users.

*Supported by professional colleagues, processes & software-tools (such as a knowledge database and Customer Relationship Management) you are able to analyze and help resolve technical issues of customers via phone, email or fax.

*Your customer friendly attitude and hands-on approach is one of the key elements in driving the customer experience to the max.

 

 

Requirements:

 

*Fluent German written and spoken

*Fluent English skills

*Advanced personal computer and/or Macintosh skills

*Typing skills

*Excellent listening and comprehension skills

*Outstanding customer service skills

*Analytical mind for troubleshooting

*Ability to handle complaints

*Proactive and committed team player

*Available during business hours (Monday – Friday, 8:00-18:00 hours)

 

 

Benefits:

 

*Wages and secondary labor conditions according to the Dutch contact center CAO.

*Travel expenses: 100% refund for public transport and a maximum of €130, - per month for own transport (car)

*Professional initial & follow-up training.

*An exciting opportunity to work in a support role with a world-class software solutions company

*Open atmosphere with a professional working environment

 

 

Job’s location:

 

*Maastricht, Netherlands